FAQ

FAQ: Intake

Intake appointments at HGT Counselling typically last 60-75 minutes and involve an introduction to the mental health support services requested, a discussion of risks and benefits, a review of informed consent, and additional intake documentation to facilitate the start of your therapeutic journey.

FAQ Payment:

Please note: At this time, we are unable to bill directly to insurance companies. However, most insurance providers accept our receipts for reimbursements of counselling fees.

Rates for services are determined by the CCTPEI and CCPA. Services are prorated based on varying session lengths and/or phone consultations. Please be aware that prices are subject to change at any time, and you will receive notice via email prior to your next appointment.

A sliding scale fee schedule for counselling fees can be arranged on an as-needed basis and is negotiated individually.

Payment must be made via e-transfer, or a debit or credit card is required before the beginning of your scheduled session. E-transfers should be sent to: info@hgtcounselling.com.

Fees are subject to change following an annual review.

(Please note there is an additional 2% fee for credit card transactions, and fees are subject to change upon annual review.)

FAQ: Cancellation Policy

We require 24 hours' notice for any cancellations or changes to your appointment. If you cannot keep an appointment, please email info@hgtcounselling.com or call our office at (902) 709-0388 with 24 hours' notice to cancel to avoid fees equivalent to the full estimated session total. In consideration of others, if you arrive late, all appointments will conclude on time.

*Please note: A credit card number is required to book an appointment online. This card will be kept on file and charged in full for late cancellations or no shows.